Get in Touch With Us

Got a question about one of our poker site rankings, spotted something that needs updating, or want to flag a partnership idea? This page covers the ways to reach the US Poker team and what you can expect once you do.

The Best Way to Reach Us

Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of our editorial team will read it and respond directly — we don't rely on automated replies. Including a short line about what your message concerns (a review, a correction, a general question) helps us route it to the right person faster.

We aim to reply within two working days. During busier periods it can take a little longer, and we appreciate your patience if it does.

What Readers Usually Contact Us About

• Questions about a review or ranking — If you want more detail on why a particular real money poker site sits where it does, or how our editorial ratings work, ask us directly.
• Corrections — Online poker operators change bonus terms, deposit methods and licensing details regularly. If you've seen something on this site that looks out of date, please tell us. We take accuracy seriously and act on verified reader corrections.
• Content suggestions — If there's a poker site, payment method, or comparison angle you'd like us to look at, we're open to hearing it.
• Partnership or editorial enquiries — Operators and industry contacts can reach out to introduce themselves. We're transparent that highwirearts.com may earn commission from some of the sites listed on this site, but that never determines how a site is ranked or reviewed.
• Responsible gambling concerns — If you, or someone you know, is struggling with gambling, please say so in your message. We'll point you toward appropriate support, and you can also reach the National Council on Problem Gambling confidentially at 1-800-GAMBLER at any time, independent of contacting us.

How We Handle What You Send Us

Every message is read by an actual person on our team, not filtered through a bot. If your enquiry relates to something published on the site — a bonus figure, a licensing detail, a description of a cash game or tournament format — we'll check it against current sources before replying. If a change is warranted, we update the relevant page and let you know.

We don't ask for financial details, account passwords, or documents related to any poker site account through this contact channel. If you have a dispute with an operator itself — a delayed withdrawal, a bonus that didn't clear as expected — that needs to go directly to the operator's own support team, since we don't have access to individual player accounts. We can, however, factor genuine, verifiable patterns of reader-reported issues into how we assess a site over time.

Before You Write In: A Few Things That Help

1. Name the specific poker site or page you're referring to, rather than "the poker section" generally.
2. If reporting an error, include where you saw it and what the correct information should be, ideally with a source.
3. Keep account-specific issues (deposits, withdrawals, KYC problems) directed to the operator in question — we can point you toward general guidance but can't intervene on individual accounts.
4. If your message concerns problem gambling, mention it plainly so we can respond appropriately and promptly with relevant resources.

A Note on Who Should Be Reading This Site

US Poker is intended for adults of legal gambling age in their state — 21 or over in most US jurisdictions, though a small number set the threshold at 18. Nothing on this site is aimed at anyone under that age, and we don't respond to enquiries that suggest otherwise. Online poker is a form of gambling: outcomes are never guaranteed, and no site or bonus removes the risk of losing money. If gambling stops being enjoyable or starts to feel like it's causing harm, the National Council on Problem Gambling helpline, 1-800-GAMBLER, is available around the clock, and several states run their own self-exclusion and support programs worth knowing about alongside it.

Looking for Something Else First?

If your question is really about which poker site to choose rather than about the site itself, you may find the answer faster by browsing our rankings directly rather than waiting on a reply. Readers outside the regulated US market sometimes also ask us about options elsewhere — for that, see our page on trusted non-GamStop casinos in the UK.

Otherwise, drop us a line at the email address above. We read everything that comes in, and we're glad to hear from you.